HomeDelivery and Returns
Delivery and Returns 2016-10-12T16:31:49+00:00

FULL TERMS AND CONDITIONS

You can find our full terms and conditions here. Please read them before placing an order.

If you wish to cancel an item ordered, please use this Cancellation Form.

 

UK DELIVERY CHARGES

Standard Delivery Charges:

FREE delivery on all orders over £50 (UK Mainland only – See **Exceptions). Charge of £5 for all orders under £50. UK delivery will normally be within 2 to 4 working days from receipt of order.
**Exceptions 1: Channel Islands, the delivery charge is £10 for parcels over 1kg and £5 for parcels under 1kg (FREE delivery for orders over £100). Delivery will normally be within 2 to 4 working days from receipt of order.
**Exceptions 2: Scottish Highlands and Islands, Isles of Scilly and Northern Ireland the delivery charge is £7 for parcels over 1kg and £4 for parcels under 1 kg (FREE delivery for orders over £100). Delivery will normally be within 2 to 4 working days from receipt of order.
**Exceptions 3: Isle of Man, Isle of White, the delivery charge is £5 for Standard Delivery and £10 for Next Day delivery. Free delivery for orders over £100.
UK Next Day Delivery:

£5 for any order.
Geographical exclusions apply, see Exceptions list above.

Exceptions for UK Next Day Delivery

ALL NEXT DAY ORDERS MUST BE RECEIVED BEFORE 3pm FOR DELIVERY UP TO 6pm THE NEXT WORKING DAY.
Orders received on FRIDAY (even before 1pm) will be delivered on Monday except where Saturday/Sunday delivery is chosen in checkout process.
NEXT DAY DELIVERY will not be possible for custom strung rackets.
Delivery will not be possible on Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
All deliveries require a signature of receipt.

SATURDAY / SUNDAY DELIVERY OPTIONS
£20 for all orders. (You can specify during checkout process whether you would like delivery on Saturday or Sunday)
Geographical exclusions apply, see Exceptions list above.
Exceptions for UK SATURDAY / SUNDAY DELIVERIES
ALL SATURDAY/SUNDAY ORDERS MUST BE RECEIVED BEFORE 3pm ON FRIDAY.
Saturday/Sunday deliveries are between 9am and 6pm.
Orders made after 3pm on Friday will be delivered THE FOLLOWING Saturday/Sunday.
Saturday/Sunday Delivery will not be possible for custom strung rackets.
Any orders received on Mon-Thurs for Saturday/Sunday delivery will be held and dispatched on Friday for delivery Saturday/Sunday.
All deliveries require a signature of receipt.

 

RETURNS

At Aneelsports we understand that there are occasions when you wish to return an item to us. All goods brought from Aneelsports.com are from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of purchasing the product. Any items such as rackets that have been customised cannot be exchanged or refunded as they have been modified from its original characteristics.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, racquets should have the original packaging on the grip, shoes in the original shoe box etc. Goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. It is the customer’s responsibilities to ensure that the items are sent back using a safe and secure method preferably by recorded delivery. Please ensure you package your return to prevent any damage to the items or boxes.

When returning faulty goods please ensure that you inform us of any damage to these goods at the time of receiving them. This will help to avoid any delays in us issuing a replacement or refund.

We will refund the value of the goods returned to us, at the price that they were purchased at. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error. We do not offer a free returns service, however if you return items for replacement, we despatch the replacement goods to you free of charge.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged. This does not affect your statutory rights as a consumer.

Please address return parcels to: AneelSports, David Lloyd ltd, Southall Lane, Hounslow, Middlesex, TW5 9PE

Please do not hesitate to contact our Aneelsports team via email if you have any queries: enquiries@www.aneelsports.com